[dev.icinga.com #11035] acknowledgement sticky wont work

[icinga-migration]

This issue has been migrated from Redmine: https://dev.icinga.com/issues/11035

Created by GreenRover on 2016-01-26 09:22:20 +00:00

Assignee: (none)
Status: Rejected (closed on 2016-06-07 19:07:07 +00:00)
Target Version: (none)
Last Update: 2016-06-07 19:07:21 +00:00 (in Redmine)

Icinga Version: r2.4.1-1
Backport?: Not yet backported
Include in Changelog: 1

---

If i mark an acknowledgement as sticky it will be removed if service returns OK.
Shoulnd the acknowledgement persist ut to the end date or manual deletion?

Here an demo video:

https://www.youtube.com/watch?v=YE5dvwimQK0

My test config:

object Host "bug_demo_host" {
    check_command = "dummy"

    address = "127.0.0.1"
}

apply Service "bug_demo_service" {
    check_command = "check_bug_demo"

    max_check_attempts = 3
    check_interval = 10s
    retry_interval = 5s

    assign where host.name == "bug_demo_host"
} 

object CheckCommand "check_bug_demo" {
    import "plugin-check-command"
    import "ipv4-or-ipv6"

    command = [ PluginDir + "/check_tcp" ]

    arguments = {
        "-H" = "$check_address$"
        "-p" = "1337"
        "-w" = "2"
        "-c" = "3"
    }
}

Test Service

while true; do nc -n -l 1337; done

---

Relations:

• relates #11035

[icinga-migration]

Updated by mfriedrich on 2016-01-26 18:02:53 +00:00

• Category set to libicinga
• Status changed from New to Assigned
• Assigned to set to mfriedrich

I'll look into that.

[icinga-migration]

Updated by mfriedrich on 2016-01-28 13:32:46 +00:00

• Relates set to 9619

[icinga-migration]

Updated by mfriedrich on 2016-03-04 16:51:17 +00:00

• Parent Id set to 11311

[icinga-migration]

Updated by GreenRover on 2016-04-01 10:18:12 +00:00

For the acutal case:

as the servers got an error i did:

/v1/actions/acknowledge-problem
            'author' => $author,
            'comment' => $comment,
            'expiry' => 1459634400, 
            'sticky' => true,
            'notify' => true,

The services retuns OK and afterwords:

/v1/objects/comments?1?joins=service
     results: [ ]

The comment list is empty, but:

/v1/objects/downtimes?filter[]=downtime.host_name=="DIV-023"
     gives 2 entrys.

So the alarms no notifications will send, but i have no cloue why. Becasue the comment is missing.

[icinga-migration]

Updated by mfriedrich on 2016-06-07 19:07:08 +00:00

• Status changed from Assigned to Rejected
• Assigned to deleted mfriedrich

Apparently this was a misunderstanding how acknowledgements work, no matter if they are sticky or not. Icinga is not designed to keep acknowledgements after a service returned into an OK state, waiting for the next NOT-OK state. Downtimes suppressing notifications is the way to go. This has been discussed offline with both sides agreeing on the matter.

[icinga-migration]

Updated by mfriedrich on 2016-06-07 19:07:22 +00:00

• Parent Id deleted 11311